Frequently Asked Questions
Everything you need to know about your Rival Strength gear and orders.
What is the standard shipping timeframe for heavy equipment?
Orders for large items like racks and weight plates typically ship within 2-3 business days via specialized freight carriers to ensure safe delivery. You will receive a tracking number as soon as your order leaves our warehouse.
Do you offer a warranty on Rival Strength products?
Yes, we stand by our quality. Most of our strength equipment comes with a 1-year standard warranty against manufacturing defects, while specific frames and bars may carry extended structural warranties.
Can I return an item if I am not satisfied?
We offer a 30-day return policy for most items. Products must be in their original packaging and in unused condition. Please note that customers are responsible for return shipping costs on heavy gym equipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Clearpay for eligible orders.
Is your equipment suitable for commercial gym environments?
While we specialize in high-end home and garage gym setups, many of our products are rated for light-commercial use. Please check the specific product specifications for weight capacities and usage ratings.
Do you offer assembly services for power racks?
Currently, all equipment is shipped flat-packed with comprehensive assembly instructions. We design our gear to be easily assembled with standard tools, but we recommend having a second person to assist with larger frames.